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City Cruises York Ticket Terms, Conditions and Important Info

Below is key information relating to a number of our cruises. This information may be pertinent to your booking. Please scroll down and read through before completing your booking.

Santa Cruise

In order for us to be able to let Santa know which of the girls and boys from his “well behaved” list are attending the cruise, please inform us of the full name, age and gender of each child attending in your party. Please enter this in the additional information box when booking your tickets. Alternatively, we will contact you after you have made your booking. Please note, that you can't bring adults in place of children and vice versa. Each child attending the cruise must be the person from the “well behaved” list.

Self-Drive Red Boats

Please note: Where it says "1hr Self-Drive Boat Hire (Maximum 8 Passengers) @ £35.00", enter 1 if you would only like to book 1 boat which will accommodate up to 8 people. By selecting 2 or more, you will be charged for 2 or more boats.
Red Boats can only be pre-booked from 10:15 am to 3 pm, Monday to Friday (excluding Bank Holidays), and 10 am to 11:30am on weekends and Bank Holidays.
If you would like to hire a Red Boat after this time or on a weekend, you will need to go directly to the Red Boat Landing to arrange a hire.
Please note that City Cruises York reserve the right to refuse single sex groups/hen and stag parties.
Security Deposit: 

The security deposit (minimum £40) MUST be paid in full cash by cash upon arrival at the landing. You may be charged more than £40 for your security deposit if you are deemed to be a higher risk hire group. Part or all of the deposit will be retained if:

• The boat is more than 10 minutes late returning to the landing (unless the hirer can satisfy the Red Boat Team that there is a valid reason).
• The boat is excessively dirty and requires more than 5 minutes cleaning.
• The boat is damaged in any way.

Terms & Conditions: In order to pre-book, you must meet the following criteria:
The hirer MUST be 18 years or over.
The hirer must be the person who has booked online and will definitely be required to show photo ID to prove this when arriving at the landing.
The hirer and all other passengers MUST NOT be under the influence of alcohol or drugs.
You must also abide by the following terms & conditions:
All children under the age of 10 MUST wear a lifejacket.
The hirer MUST read and abide by the RULES OF THE RIVER, which are displayed on the board.
City Cruise York (operators of Red Boats) reserve the right to refuse to hire a red boat to anyone deemed likely to breach the terms of hire, regardless of if they have pre-booked online. The hire will be terminated if a customer behaviour is seen to be reported to be unacceptable.
All Male or female groups may be refused hire.

York City Cruise

Please note that seats are not reserved for customers and so we advise that you arrive between 15 and 30 minutes before departure to have a better choice of seating. Should your sailing be full, we will accommodate you on the next available sailing.
Our York City Cruises sail for either 45 minutes or 1 hour. The duration of the cruise is determined by the weather and demand. When booking your ticket online it will be valid for whatever duration cruise we are operating on the day of your visit.
Students (*) must have a valid student photo ID card with them on the day of travel.

Boat accessibility: To confirm the sailing times of wheelchair accessible vessels please call our office on 01904 628324 or speak to a Quayside Manager on the day of your visit. Unfortunately, the Afternoon Tea Cruise does not sail on one of our wheelchair accessible vessels and so there will be some steps before you get to your table.

Please remember to print your tickets. Tickets presented on a mobile phone might not be accepted.